Time: 5:01 PM
Day: February 20, 2009
This is the third day in which I attempt to contact Thunderbird Bowling Centers. I go to their website, where I have already filled out a complaint and come upon the number of their corporate office.
Thunderbird Bowling Centers have been in business in the Philadelphia region for over 50 years. We pride ourselves on our personal service to all of our customers. Each of our bowling centers features day, night and weekend bowling leagues for women, men, seniors and children. Each of our locations is handicap friendly and can accomodate several customer needs. Along with our committment to our league bowlers, Thunderbird Lanes also features a fantastic birthday party program, corporate bowling program and company recreational program. You will find as thousands of others already have that Thunderbird Bowling Centers is the FUN place to be!
Our Corporate Office is located at:
1130 North York Road
Willow Grove, Pa 19090
(215) 659-1715
fax (215) 659-9460
Here’s how it went down. I wish I had been able to record the conversation, it was so unbelievable.
Me [incredibly polite as always] : Hi, I’m calling because I had a bad experience at one of your bowling centers and I wanted to leave a complaint.
TL guy: Well, you realize this is the Willow Grove bowling alley?
Me: Yes, but on your website it’s listed as being the corporate office as well.
TL guy: Okay, but everyone’s out for the weekend. If you give me your name and number, I will be sure to leave them a message.
Me: Sounds good, no problem. [Starts spelling out her name.]
TL guy: [Midway through PG spelling out her name.] Wait, wait. Is that really your name?
Me: Excuse me?
TL guy: You know what I think? I think somebody’s playing a joke because nobody can really have a name like that. I think you’re just playing a prank on me and I’m going to hang up right now.
[Hangs up.]
Me: [Spluttering in disbelief, certain someone is playing a joke on me.]
I call again.
Me: Excuse me, why did you hang up on me. That really was my name. This isn’t a joke.
TL guy: Look, stop calling here. I will call the police and have them trace who you are.
Me: Go ahead, because you know, not everyone has an Anglicized name.
TL guy: I don’t know what you’re saying. Goodbye!
Me: !!!!!!!
