One out of my every two visits to Starbucks results in some sort of upgrade or extras. And I don’t like it.
No, it’s not because I’m a girl and people like to give me free coffee. (Most of the time.)
It’s because of the disconnect betweeen the barista and the cashier.
You know what I’m talking about. That whole “One frap no-fat double mocha extra whipped cream on the side” nonsense that the cashier yells out to the barista in rapid succession.
Maybe it’s supposed to give the customer some sort of Old World coffee thrill. But usually it just ends up wasting time and money.
And I know you people who wait for your barista to mess up simply so you can go from tall to grande will hate me. (So that’s why you have such complicated orders….)
Fact is, most employees are simply not able to process information as fast as Starbucks would like to think they are.
I’ll generally wait 10 minutes on a regular morning before asking for my order. I’m not the type to harass employees. Five minutes will go by. I’ll look at the line and try to rationalize the wait. Ten minutes. I’ll look pointedly at my watch and clear my throat. Fifteen minutes and they’re looking at me like I’m the crazy one. So much for being quiet and unassuming.
Oh, wait! They forgot my order? No problem, ma’am. We’ll just give you a grande with a cookie.
Happy?
Nope. And the company shouldn’t be either. Little extras like that probably add up to millions.
But here’s a pen and a paper. Write it down. Coffee. Small.
Oh, forget it. I’ll go to a lunch cart.
